State Farm® Insurance Agent Jay Bernard

"I had such a great experience working with Chloe! She helped me get set up with general liability insurance for my salon and made the whole process so smooth and stress-free. Chloe was incredibly thorough, answered all of my questions with patience, and went above and beyond to make sure I understood everything. Her customer service is exceptional and I truly felt like I was in good hands. Highly recommend working with her!"

"Once you experience the exceptional customer service at Jay Bernard State Farm, you will never want to go elsewhere for your insurance needs. Jay Bernard State Farm is the rarest type of insurance agency: customer oriented and results-driven in the customer’s favor. The customer truly does come first, and unfortunately that’s not something that you see very often these days (I can say that from some not so great experiences with other insurance agencies). I also appreciate that if I call them needing information or advice, I get exactly that. They don’t try to sell me something that I don’t want or need. I have nothing but good things to say about everyone at Jay Bernard State Farm, but I do want to give shout outs to Jay and Chloe - I’d be lost in the insurance realm without them, and I appreciate them more than I can put into words!"

"Chloe with Jay Bernard State Farm has been phenomenal! She responds quickly and has been a tremendous help."

"I’ve just recently had to switch to my own policies and Lhear and Chloe help me with quotes, options and understanding what I was reading! They helped me make the best decision for my policies."

"I am a new customer to this office and State Farm Insurance! That have been great with anything that I need for my insurance!"

"We had a great experience recently transferring our policy from a company that left Arkansas. They walked us through details and answered all of our questions. Lhear was friendly and knowledgeable. Thank you."

"I had a wonderful experience with State Farm! I reached out to Lhear for a quote and was immediately contacted with all the information needed!!! Highly recommend! ⭐️"

"Very prompt at responding to issue at hand and doing what it is that needs taken care of."

"This office has always been very helpful and responsive to any problem I have had. And Jay takes a personal interest in the welfare of his customers Highly recommend"

"When we moved to Conway three years ago we were in search of a new State Farm agent. Jay came highly recommended. We moved all our insurance to his office and have been very happy! His staff is always very helpful and knowledgeable. I recently had need of filing claims on my personal articles policy and Kaitlyn was quick and efficient. I received my checks immediately. She's very pleasant to work with and very knowledgeable and efficient. I highly recommend Kaitlyn and Jay's team."

"Jay Bernard and his staff have been outstanding to work with since we relocated to his agency nearly four years ago after moving here from another state. Kaitlyn Kirby our account service representative is very patient and knowledgeable and always is so helpful in meeting our needs. I would highly recommend them to assist in whatever your insurance needs may be."

"The Agents at State Farm are the best. Always checking in to make sure I don’t need anything and being very informative when I have questions."

"Austin Norris is a fantastic agent and hard working individual. Highly recommend working with Austin as he helps you get the best deal and is always there when you need him!"

"Austin was very knowledgeable and helpful! Saved me hundreds on my home and auto insurance! I was able to roll those savings into a life policy to protect my family! Can’t thank him enough!"

"My husband and I live in Bentonville (nearly 3 hours from Conway). We had a recommendation from a close friend to check with this agency (Austin Norris, specifically) for our insurance needs. Our car insurance was sky high. I reached out to Austin and talked on the phone for a few days about quotes and decided it would be beneficial to meet him in person. From the moment we walked in the door, we were met with kind and friendly people who made us feel very welcomed. Our meeting with Austin was certainly not a disappointment. This young man is not only professional and very knowledgeable but a fine young man with a strong character and values. Not to mention that he presented us with car, rental and life insurance packages that will save us a great amount of money from our current policy (for the same coverage plus a little more) We certainly enjoyed meeting Jay Bernard, Agent, too….Obviously, a great leader of this office. If you are looking for insurance or would just like to get a comparison of your current policy and what this agency can offer, please do not hesitate to call them. As a proud new customer, I can’t recommend this State Farm agency enough. We highly trust them to take care of our current and future insurance needs. Thank you Austin and Jay!"

"As much as I really dislike insurance, State Farm has taken good care of us. Jay and his team represent their brand really well and give us a comforting peace of mind. Added bonus is to the newest members that really stands out and that is Austin, professional, detailed and very engaging makes for a great experience dealing with insurance. 👍🏼😉"

"Excellent service! Austin made the whole process quick and easy. He was very knowledgeable, friendly, and helped me find the perfect coverage. Highly recommend!"

"My experience with State Farm has been phenomenal. Our agent Misty Cain was excellent. Amazing prices, friendly, and very efficient. I had tried another location and was met with terrible customer service. It wasn’t until I was lead to this location that my mind had changed. I received quotes very quickly that I had been waiting on for MONTHS with a very detailed explanation. I will be recommending this location, and specifically Misty. Great experience!!!"

"Misty Cain is just simply amazing very knowledgeable sweet kind all the things to know her is to love her. She will always be there for you and make sure your taken care of. If your looking for a agent that cares I call her 🩷"

"We have been working with Misty Cain for years at State Farm. She is an amazing agent and is extremely knowledgeable. Both of our sons are now grown and married now and Misty have taken such good care of them as well."

"Misty Cain is the reason I am at State Farm. She is very accurate and takes good care of me. I would recommend her to anyone"

"My favorite insurance in Arkansas. Dawn and Deserae are dolls!"

"Was a customer of Mr Bernard's since I was a teenager and I’m almost 33 now. Just recently had to file my first car claim and the experience was 0/10. Didn’t receive much help locally and working with claims has been a total nightmare. When you call the office more than once asking for assistance you will start to feel like a burden. They have no problem taking your money but reimbursing you for an accident you didn’t cause has been a total mess. I have done a lot of back and forth on my own over the phone and felt very unappreciative as a customer. Moved to another local State Farm agent here in town and hoping for better customer service. I understand we have to be our own advocate no matter where we go but when a State Farm rep says “what you don’t understand” is a little degrading. It’s YOUR job to help your customers understand. Even though I was holding the insurance declaration page I’m a little confused WHY or HOW I wouldn’t know what I’m speaking of?!? Please, just spend time educating your customers and being NICE vs degrading. I was also even given the excuse that the poor customer service was because there is a lot of turnover in the office. Again, don’t have to understand that or put up with it but that’s what a rep told me….Hate to hear people don’t want to work in that office but it’s also not your customers fault. In the years I’ve been a customer I’ve also never ever spoken to Mr Jay. Maybe that’s normal but my husband came from another insurance company and he ALWAYS spoken with his agent."

"Chloe did a great job getting my real estate client insured at the last minute! Jay and his crew at Jay Bernard State Farm always does a great job!"

"Chloe is fantastic and very helpful. State Farm offered home and auto insurance that has better coverage AND a better price than my current insurance provider. Highly recommend!"