State Farm® Insurance Agent Jay Bernard
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
thia stocker
January 20, 2026
"Misty is the best she is alway willing to go the extra mile for her customers. She is so kind and patience she alway answers my questions. I appreciate her so much."
"Thank you so much for your kind words! We're thrilled to hear that Misty consistently goes the extra mile and provides such patient and helpful service. We truly appreciate your feedback and will be sure to share it with her. Your satisfaction means a lot to us! - Jay "
candice cresswell
January 14, 2026
"Misty is so amazing! She is very helpful and always willing to go there extra mile!"
Morgan W
January 9, 2026
"Owner of the company is pretty shady. Don't trust this guy. He will take your money. Now constantly harasses me with emails even though I have asked them to stop."
"Thank you for your post, Morgan. We just wanted to inform you that your policy was in a non-pay cancellation status. We have changed your account to reflect no further communication will be sent to you. Thank you. "
Ann Duke
January 7, 2026
"Misty Cain is an exceptional agent always available and reaches out when I need her she's friendly always knowledgeable and answers my questions she's very professional I'm extremely happy she's my agent for your personal needs or business needs ask for Misty Cain"
"Hi Ann. Thanks so much for your positive rating. Our team truly strives to provide the best customer service and price for your auto, home and life insurance needs. Have a wonderful week. - Jay"
Ginger Harrison
January 5, 2026
"Misty Cain is the reason I am at State Farm. She is very accurate and takes good care of me. I would recommend her to anyone"
"Thank you, Ginger, for your positive review of Misty. We have to agree she is one of the BEST in the insurance business. I appreciate your many years of being so loyal with our team. Enjoy your week. - Jay"
Lindsay Hollingsworth
December 23, 2025
"Such a great company with great people! Dawn Brown is amazing and so easy to work with!"
"Thank you for your wonderful feedback! We're so glad to hear that Dawn Brown made your experience easy and enjoyable. We truly appreciate your kind words and look forward to assisting you again in the future! - Jay"
Brooklyn Davis
December 23, 2025
"Dawn was a pleasure to work with. She helped us get great rates on our car insurance and homeowners!!"
"Thank you so much for your kind words! We're thrilled to hear that Dawn provided excellent service and helped you secure great rates on your car and homeowners insurance. We'll be sure to share your feedback with her! If you need any further assistance, feel free to reach out. - Jay"
andrea neville
December 10, 2025
"I would highly recommend asking for Dawn. She helped set up a life insurance policy for 20 years with a locked in monthly price for 20 years at a VERY low rate. (Ridiculously low and the younger you are when you get one the better) Get a life insurance policy now before you have a health condition that possibly disqualifies you and protect your family!"
"Thank you so much for sharing your experience and recommending Dawn! It’s reassuring to hear about the benefits of locking in a low rate early on. Protecting your family with the right life insurance is definitely important, and your advice is timely. We appreciate your insight! Merry Christmas to you and your family. - Jay "
Rob Denning, MBA
December 10, 2025
"Very professional and friendly staff with excellent service and support."
"Thanks for your positive review, Rob. I'm so fortunate to have a professional and caring staff. Thanks again for taking the time to acknowledge our team. Merry Christmas to you and your family. - Jay "
Michael Young
December 5, 2025
"Absolutely the best insurance experience that I have ever had. Dawn is amazing! She worked diligently to save us hundreds of dollars per year, all while improving our coverage and even adding an umbrella policy. Unfortunately we had a claim almost immediately, but it was a breeze. We are very grateful to have someone that we truly feel cares about serving customers and has our best interest in mind. I highly recommend you give them a chance!"
"Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Dawn was able to provide you with excellent service, save you money, and improve your coverage. It means a lot to us that your claim experience was smooth and that you feel genuinely cared for. We truly appreciate your recommendation and look forward to continuing to serve you in the future! - Jay "
Lizette Mitchell
November 11, 2025
"Great customer service. They have made it easy shopping around for insurance."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Jay"
Madison Smith
November 5, 2025
"Great people here! It’s always nice to feel welcomed anywhere you go and Whitney definitely does that! The sweetest lady there is!"
"Thank you for the wonderful compliment! We're so happy to hear that Whitney made you feel welcomed and valued. She truly is a special part of our team, and we’re glad her kindness shines through. We look forward to seeing you again soon!"
Josie Wise
November 5, 2025
"There’s no one I trust more to look after my family than Whitney. She has ensured that we are all covered with life insurance, giving me peace of mind that my loved ones are in safe hands. I’m so glad we made this decision."
"Thank you so much for your kind words! We're thrilled to hear that Whitney has provided you and your family with the peace of mind you deserve. Ensuring your loved ones are protected is our top priority, and we're honored to be a part of your journey. If you ever need anything else, we're always here to help!"
Sherry
October 2, 2025
"Super friendly great service"
"Thanks, Sherry, for your positive review. Wishing you the very best weekend. Enjoy the weather. - Jay "
Sherry Brewer
October 2, 2025
"Highly recommend. Best customer service."
"Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service. We truly appreciate your recommendation! - Jay"
Tonja Fillippino
October 2, 2025
"I have had an excellent experience with Jay Bernard. Their customer service is friendly, professional, and always quick to respond. Any time I have had a question about my policy or needed assistance, they have been clear and thorough in their explanations. The claims process was straightforward and stress-free, and I felt supported every step of the way. It is rare to find an insurance company that truly puts its customers first, but they do just that. I feel confident and well taken care of knowing I am insured with them. Highly recommend!"
"Thank you so much for your wonderful feedback! We're thrilled to hear that we provided you with friendly, professional, and responsive service. It's great to know that your questions were answered clearly and that the claims process was smooth and stress-free. We truly appreciate your recommendation and are honored to have your trust. Thanks, and enjoy your week. - Jay "
Molly Parker
October 1, 2025
"Jessica is the absolute best! Always extremely helpful with all of our policies! We couldn’t ask for a better agent!"
"Thank you for your kind words, Molly. We're so happy to hear that Jessica has been helpful and supportive with all your policies. We’ll be sure to pass along your compliments to her. If you ever need anything else, please don’t hesitate to reach out!"
Megan Brewer
October 1, 2025
"The people are amazing and have went above and beyond with helping me with everything I have needed! Especially Jessica, who has always went out of her way to make sure my stuff gets taken care of! I couldn’t ask for a better place to do business with!"
"Thank you so much for your wonderful review, Megan. We're delighted to hear that Jessica went above and beyond to assist you. Your kind words mean a lot to us, and we're grateful to have you as a valued customer. If you ever need anything else, we're always here to help! - Jay"
Jana Berry
September 19, 2025
"Bryce and the Jay Barnard State Farm agency is the one that I would recommend to anyone needing insurance of any kind! They have helped us with car and home claims and were available and prompt! Thanks to all of those that were there when we needed them!"
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Bryce and the Jay Bernard State Farm agency provided you with prompt and helpful service for your car and home claims. Your support means a lot to us, and we're always here whenever you need assistance. Thanks again!"
Matthew Honeycutt
September 10, 2025
"Would highly recommend their office! Bryce did a great job helping us pick the right life policy for my family at an affordable cost. It is a relief to know your family is taken care of if something was to happen. Thank you!"
"Thank you for your wonderful recommendation! We're so glad Bryce was able to help you find the right life policy to protect your family at an affordable cost. Knowing your loved ones are taken care of is truly important to us. We appreciate your trust and kind words! - Jay"
Taylor Carnahan
September 10, 2025
"I have trusted Jay and his team for years with my insurance. There is nobody better!"
"Thank you so much for your continued trust and loyalty! We're honored to have you as part of our family and are committed to providing the best service possible for years to come. - Jay"
Nick Boyer
September 10, 2025
"This is the most helpful office in all of Conway!! Lexie went above and beyond to answer all my questions and was patient yet persistent in finding the policies that were right for me!! Simply not enough good words in the dictionary to properly describe this sweet young lady!!! Keep up the good work!! It is very clear that Jay's kind caring leadership has paid off. I've never spoke with any associate of this office that wasn't professional, kind, and helpful!!! NEEDS TO BE A 10 STAR OPTION"
"Thank you so much for your incredibly kind and detailed review! We’re thrilled to hear that Lexie provided you with exceptional service and went above and beyond to find the right policies for you. Our team takes great pride in offering professional, caring, and helpful support, and your words truly validate our efforts. We’ll be sure to share your compliments with Lexie and the entire team. Your feedback inspires us to keep striving for excellence—thank you again for choosing our office. - Jay "
Annette Shaffer
August 12, 2025
"Very helpful"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Jay"
Yolanda Adamson
August 7, 2025
"I would definitely give Deserae a five star. We switched auto and homeowner insurance about a year ago and saved on the average a $100 each month. Unfortunately accidents happen and we had to make an auto claim and everything was attended to in a timely matter and we never had to call to find out where we stood with the claim. I would highly recommend giving Deserae a call to see if she can save you money too."
"Thank you so much for your wonderful review, Yolanda! We’re thrilled to hear that Deserae was able to help you save on your auto and homeowner insurance while providing excellent service throughout your claim process. Making things easy and transparent for our clients is very important to us. We truly appreciate your recommendation and are always here to help anyone looking to save money and get great coverage!"
Amy McKinney
August 6, 2025
"We’ve been with Jay Bernard’s insurance crew for about 23 years and would recommend them to anyone. We’ve had a few accidents and insurance claims that were almost easy to navigate with them, including an accident in Canada which was handled so well! They know their stuff and work hard to make things easy."
"Thank you so much for your incredible loyalty and kind words! We’re honored to have served you for the past 23 years. It means a lot to hear that we’ve been able to make the claims process smooth and manageable, even in challenging situations like your accident in Canada. Our team is committed to providing knowledgeable and dedicated service every step of the way. We truly appreciate your recommendation and look forward to continuing to support you for many years to come! - Jay "