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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Goodall

March 15, 2025

5  out of  5
rating by David Goodall
"Very prompt at responding to issue at hand and doing what it is that needs taken care of."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Candy Farnsworth

March 13, 2025

5  out of  5
rating by Candy Farnsworth
"This office has always been very helpful and responsive to any problem I have had. And Jay takes a personal interest in the welfare of his customers Highly recommend"
We responded:
"Thanks, Candy, for your positive review. I'm so fortunate to have a knowledgeable and caring team. Thanks for being such a loyal policyholder. Enjoy your week and the sunshine. - Jay"
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Nancy Bobbin

March 3, 2025

5  out of  5
rating by Nancy Bobbin
"When we moved to Conway three years ago we were in search of a new State Farm agent. Jay came highly recommended. We moved all our insurance to his office and have been very happy! His staff is always very helpful and knowledgeable. I recently had need of filing claims on my personal articles policy and Kaitlyn was quick and efficient. I received my checks immediately. She's very pleasant to work with and very knowledgeable and efficient. I highly recommend Kaitlyn and Jay's team."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Kaitlyn. Providing exceptional service and support is our top priority, and it's great to know that our team has met your expectations. If you ever need anything in the future, don't hesitate to reach out. We truly appreciate your recommendation!"
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Rick B

March 3, 2025

5  out of  5
rating by Rick B
"Jay Bernard and his staff have been outstanding to work with since we relocated to his agency nearly four years ago after moving here from another state. Kaitlyn Kirby our account service representative is very patient and knowledgeable and always is so helpful in meeting our needs. I would highly recommend them to assist in whatever your insurance needs may be."
We responded:
"Thank you so much for your kind words! We are thrilled to hear that your experience with our team has been outstanding since you joined our agency. Kaitlyn truly embodies our commitment to providing excellent service, and we’re glad to know she has been able to assist you effectively. Your recommendation means a lot to us, and we look forward to continuing to meet your insurance needs in the future!"
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Jordan Ester

February 28, 2025

5  out of  5
rating by Jordan Ester
"The Agents at State Farm are the best. Always checking in to make sure I don’t need anything and being very informative when I have questions."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Will Mathis

February 28, 2025

5  out of  5
rating by Will Mathis
"Austin Norris is a fantastic agent and hard working individual. Highly recommend working with Austin as he helps you get the best deal and is always there when you need him!"
We responded:
"We’re thankful for your feedback! We're so excited to have Austin on our team. If there is anything else we can do to help, please let us know! "
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Evan Wilson

February 28, 2025

5  out of  5
rating by Evan Wilson
"Austin was very knowledgeable and helpful! Saved me hundreds on my home and auto insurance! I was able to roll those savings into a life policy to protect my family! Can’t thank him enough!"
We responded:
"We’re thankful for your feedback, Evan! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Jackie New

February 28, 2025

5  out of  5
rating by Jackie New
"My husband and I live in Bentonville (nearly 3 hours from Conway). We had a recommendation from a close friend to check with this agency (Austin Norris, specifically) for our insurance needs. Our car insurance was sky high. I reached out to Austin and talked on the phone for a few days about quotes and decided it would be beneficial to meet him in person. From the moment we walked in the door, we were met with kind and friendly people who made us feel very welcomed. Our meeting with Austin was certainly not a disappointment. This young man is not only professional and very knowledgeable but a fine young man with a strong character and values. Not to mention that he presented us with car, rental and life insurance packages that will save us a great amount of money from our current policy (for the same coverage plus a little more) We certainly enjoyed meeting Jay Bernard, Agent, too….Obviously, a great leader of this office. If you are looking for insurance or would just like to get a comparison of your current policy and what this agency can offer, please do not hesitate to call them. As a proud new customer, I can’t recommend this State Farm agency enough. We highly trust them to take care of our current and future insurance needs. Thank you Austin and Jay!"
We responded:
"I'm thrilled to hear about your positive experience with Austin Norris and our State Farm agency! It's wonderful to know that our friendly service and expert guidance helped you find insurance solutions that not only meet your needs but also save you money. Your recommendation speaks volumes about their professionalism and commitment to customer care, and I'm sure others will benefit from your insights! - Jay"
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Tom Barlow

February 11, 2025

5  out of  5
rating by Tom Barlow
"As much as I really dislike insurance, State Farm has taken good care of us. Jay and his team represent their brand really well and give us a comforting peace of mind. Added bonus is to the newest members that really stands out and that is Austin, professional, detailed and very engaging makes for a great experience dealing with insurance. 👍🏼😉"
We responded:
"We’re honored by your positive feedback and excited that Austin Norris is on our team. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Enjoy your week. - Jay"
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Grant Risinger

February 3, 2025

5  out of  5
rating by Grant Risinger
"Excellent service! Austin made the whole process quick and easy. He was very knowledgeable, friendly, and helped me find the perfect coverage. Highly recommend!"
We responded:
"We appreciate your review, Grant! We are delighted to know you had a great experience with Austin and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Enjoy the sunshine. - Jay"
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C

January 20, 2025

5  out of  5
rating by C
"My experience with State Farm has been phenomenal. Our agent Misty Cain was excellent. Amazing prices, friendly, and very efficient. I had tried another location and was met with terrible customer service. It wasn’t until I was lead to this location that my mind had changed. I received quotes very quickly that I had been waiting on for MONTHS with a very detailed explanation. I will be recommending this location, and specifically Misty. Great experience!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Misty and our team; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Suzy Winder

January 7, 2025

5  out of  5
rating by Suzy Winder
"Misty Cain is just simply amazing very knowledgeable sweet kind all the things to know her is to love her. She will always be there for you and make sure your taken care of. If your looking for a agent that cares I call her 🩷"
We responded:
"Thank you for your positive review, Suzy. We all agree, Misty is one of the BEST and so proud to have her on our team. Thanks for allowing State Farm and our agency to take care of you and your family. Enjoy your week and the coming snow. - Jay "
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Clay Heslep

January 6, 2025

5  out of  5
rating by Clay Heslep
"We have been working with Misty Cain for years at State Farm. She is an amazing agent and is extremely knowledgeable. Both of our sons are now grown and married now and Misty have taken such good care of them as well."
We responded:
"We appreciate your review, Clay. We are delighted to know you had a great experience with Misty and our State Farm team. If you ever need any assistance in the future, please don’t hesitate to reach out. We're here to help! "
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Ginger Harrison

January 6, 2025

5  out of  5
rating by Ginger Harrison
"Misty Cain is the reason I am at State Farm. She is very accurate and takes good care of me. I would recommend her to anyone"
We responded:
"Thank you, Ginger, for your positive review of Misty. We have to agree she is one of the BEST in the insurance business. I appreciate your many years of being so loyal with our team. Enjoy your week. - Jay"
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Victoria Lloyd

November 5, 2024

5  out of  5
rating by Victoria Lloyd
"My favorite insurance in Arkansas. Dawn and Deserae are dolls!"
We responded:
"Thanks for your kind words, Victoria. I totally agree with you, Dawn and Deserae are the best in the business. Smart, efficient, professional, and kindhearted. We are so thankful to have them on our team. Thanks again for your review. - Jay"
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Amy

October 25, 2024

1  out of  5
rating by Amy
"Was a customer of Mr Bernard's since I was a teenager and I’m almost 33 now. Just recently had to file my first car claim and the experience was 0/10. Didn’t receive much help locally and working with claims has been a total nightmare. When you call the office more than once asking for assistance you will start to feel like a burden. They have no problem taking your money but reimbursing you for an accident you didn’t cause has been a total mess. I have done a lot of back and forth on my own over the phone and felt very unappreciative as a customer. Moved to another local State Farm agent here in town and hoping for better customer service. I understand we have to be our own advocate no matter where we go but when a State Farm rep says “what you don’t understand” is a little degrading. It’s YOUR job to help your customers understand. Even though I was holding the insurance declaration page I’m a little confused WHY or HOW I wouldn’t know what I’m speaking of?!? Please, just spend time educating your customers and being NICE vs degrading. I was also even given the excuse that the poor customer service was because there is a lot of turnover in the office. Again, don’t have to understand that or put up with it but that’s what a rep told me….Hate to hear people don’t want to work in that office but it’s also not your customers fault. In the years I’ve been a customer I’ve also never ever spoken to Mr Jay. Maybe that’s normal but my husband came from another insurance company and he ALWAYS spoken with his agent."
We responded:
"I sincerely apologize for your experience with our agency. I completely agree that the experience you described is unacceptable and does not align with our core values. We are committed to helping people during difficult times, and we recognize that we fell short in this instance. I have scheduled a team meeting to review this situation, reaffirm our values, and implement necessary corrections. Again, I'm truly sorry for what you went through with our team. - Jay "
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Mark Williams

July 29, 2024

5  out of  5
rating by Mark Williams
"Chloe did a great job getting my real estate client insured at the last minute! Jay and his crew at Jay Bernard State Farm always does a great job!"
We responded:
"Thanks Mark for your positive comments about Chloe. We are so proud to have her on our team and the opportunity to take care of you and your clients insurance needs. Enjoy your week. - Jay "
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Caylin Hallman

June 10, 2024

5  out of  5
rating by Caylin Hallman
"Chloe is fantastic and very helpful. State Farm offered home and auto insurance that has better coverage AND a better price than my current insurance provider. Highly recommend!"
We responded:
"Wow! Thanks, Caylin, for your positive comments about Chloe. We also agree that she is fantastic. Thank you for allowing us to take care of you. Enjoy your weekend. - Jay"
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Richard Warnock

June 3, 2024

1  out of  5
rating by Richard Warnock
"Had a bad experience with another insurance company and switched to state farm and was completely transparent about what had happened and what I needed. I was told by the agent that wrote my policy it would all be no problem for future claims. I submitted a claim several months later and was then told they would not cover my claim because of damage done to my property before I was their customer."
We responded:
"Thank you for taking the time to provide a Google review. I want to personally express my gratitude for your feedback. I will reach out to you directly to address your concerns and provide further clarification. Unfortunately, as per our policy, we are unable to cover any damages that occurred prior to your enrollment with State Farm a few months ago. I understand that this may be disappointing, but please know that I am here to assist you in any way I can. Thank you again for your review, and I look forward to speaking with you soon. - Jay"
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Teresa Turney

May 12, 2024

5  out of  5
rating by Teresa Turney
"I've been with Jay for 25 years. His staff is great."
We responded:
"Hi Teresa. Thank you for being such a loyal customer to State Farm and our team for over 25 years. We truly enjoy take care of you and your insurance needs. I have to agree with you, our staff is really special. Thank you and enjoy your week. "
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Laura S t e v e n s

March 28, 2024

5  out of  5
rating by Laura S t e v e n s
"These people are the best insurance company in Arkansas!"
We responded:
"Thank you, Laura for the 5 Star review. I'm so proud of our team and their willingness to help our customers. - Jay. "
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M. Grinder

February 27, 2024

5  out of  5
rating by M. Grinder
"Had insurance all ready when they contacted me but come to find out , they were cheaper for the same policy coverage and didn't cost me a startup fee. Thank you to Chloe for contacting me !!!"
We responded:
"Thank you for the 5 Star rating. We are so happy to be able to take care of you and your insurance needs. Thanks for being on our team. Enjoy your week. - Jay "
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Michael Flaherty

January 2, 2024

1  out of  5
rating by Michael Flaherty
"They are great until you need something. Don't keep paying for Jay's over the top office space. Go to progressive. Avoid this place at all cost."
We responded:
"Michael, thank you for the opportunity to respond to your review. My staff and I strive each day to provide quality service to all of our policyholders. As we discussed, your insurance premium has no impact on our office decor. We try our best to have a clean and professional office for you and all of our policyholders. We wish you all the best. "
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JoJo Fox

June 20, 2023

5  out of  5
rating by JoJo Fox
"Very nice gift shop, very informative museum. Very clean and well presented. It is $10 a person but decent discount for veterans, enlisted and seniors. This is the 3rd time I've been here and enjoyed it every time"
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Caroline Whitaker

June 18, 2023

5  out of  5
rating by Caroline Whitaker
"Insurance"
We responded:
"Thank you, Caroline, for your positive review. We truly appreciate taking care of you and your family. Enjoy your week. - Jay"