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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lindsay Hollingsworth

December 23, 2025

5  out of  5
rating by Lindsay Hollingsworth
"Such a great company with great people! Dawn Brown is amazing and so easy to work with!"
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Brooklyn Davis

December 23, 2025

5  out of  5
rating by Brooklyn Davis
"Dawn was a pleasure to work with. She helped us get great rates on our car insurance and homeowners!!"
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andrea neville

December 10, 2025

5  out of  5
rating by andrea neville
"I would highly recommend asking for Dawn. She helped set up a life insurance policy for 20 years with a locked in monthly price for 20 years at a VERY low rate. (Ridiculously low and the younger you are when you get one the better) Get a life insurance policy now before you have a health condition that possibly disqualifies you and protect your family!"
We responded:
"Thank you so much for sharing your experience and recommending Dawn! It’s reassuring to hear about the benefits of locking in a low rate early on. Protecting your family with the right life insurance is definitely important, and your advice is timely. We appreciate your insight! Merry Christmas to you and your family. - Jay "
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Rob Denning, MBA

December 10, 2025

5  out of  5
rating by Rob Denning, MBA
"Very professional and friendly staff with excellent service and support."
We responded:
"Thanks for your positive review, Rob. I'm so fortunate to have a professional and caring staff. Thanks again for taking the time to acknowledge our team. Merry Christmas to you and your family. - Jay "
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Michael Young

December 5, 2025

5  out of  5
rating by Michael Young
"Absolutely the best insurance experience that I have ever had. Dawn is amazing! She worked diligently to save us hundreds of dollars per year, all while improving our coverage and even adding an umbrella policy. Unfortunately we had a claim almost immediately, but it was a breeze. We are very grateful to have someone that we truly feel cares about serving customers and has our best interest in mind. I highly recommend you give them a chance!"
We responded:
"Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Dawn was able to provide you with excellent service, save you money, and improve your coverage. It means a lot to us that your claim experience was smooth and that you feel genuinely cared for. We truly appreciate your recommendation and look forward to continuing to serve you in the future! - Jay "
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Lizette Mitchell

November 11, 2025

5  out of  5
rating by Lizette Mitchell
"Great customer service. They have made it easy shopping around for insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Jay"
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Madison Smith

November 5, 2025

5  out of  5
rating by Madison Smith
"Great people here! It’s always nice to feel welcomed anywhere you go and Whitney definitely does that! The sweetest lady there is!"
We responded:
"Thank you for the wonderful compliment! We're so happy to hear that Whitney made you feel welcomed and valued. She truly is a special part of our team, and we’re glad her kindness shines through. We look forward to seeing you again soon!"
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Josie Wise

November 5, 2025

5  out of  5
rating by Josie Wise
"There’s no one I trust more to look after my family than Whitney. She has ensured that we are all covered with life insurance, giving me peace of mind that my loved ones are in safe hands. I’m so glad we made this decision."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Whitney has provided you and your family with the peace of mind you deserve. Ensuring your loved ones are protected is our top priority, and we're honored to be a part of your journey. If you ever need anything else, we're always here to help!"
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Sherry

October 2, 2025

5  out of  5
rating by Sherry
"Super friendly great service"
We responded:
"Thanks, Sherry, for your positive review. Wishing you the very best weekend. Enjoy the weather. - Jay "
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Sherry Brewer

October 2, 2025

5  out of  5
rating by Sherry Brewer
"Highly recommend. Best customer service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service. We truly appreciate your recommendation! - Jay"
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Tonja Fillippino

October 2, 2025

5  out of  5
rating by Tonja Fillippino
"I have had an excellent experience with Jay Bernard. Their customer service is friendly, professional, and always quick to respond. Any time I have had a question about my policy or needed assistance, they have been clear and thorough in their explanations. The claims process was straightforward and stress-free, and I felt supported every step of the way. It is rare to find an insurance company that truly puts its customers first, but they do just that. I feel confident and well taken care of knowing I am insured with them. Highly recommend!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that we provided you with friendly, professional, and responsive service. It's great to know that your questions were answered clearly and that the claims process was smooth and stress-free. We truly appreciate your recommendation and are honored to have your trust. Thanks, and enjoy your week. - Jay "
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Molly Parker

October 1, 2025

5  out of  5
rating by Molly Parker
"Jessica is the absolute best! Always extremely helpful with all of our policies! We couldn’t ask for a better agent!"
We responded:
"Thank you for your kind words, Molly. We're so happy to hear that Jessica has been helpful and supportive with all your policies. We’ll be sure to pass along your compliments to her. If you ever need anything else, please don’t hesitate to reach out!"
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Megan Brewer

October 1, 2025

5  out of  5
rating by Megan Brewer
"The people are amazing and have went above and beyond with helping me with everything I have needed! Especially Jessica, who has always went out of her way to make sure my stuff gets taken care of! I couldn’t ask for a better place to do business with!"
We responded:
"Thank you so much for your wonderful review, Megan. We're delighted to hear that Jessica went above and beyond to assist you. Your kind words mean a lot to us, and we're grateful to have you as a valued customer. If you ever need anything else, we're always here to help! - Jay"
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Jana Berry

September 19, 2025

5  out of  5
rating by Jana Berry
"Bryce and the Jay Barnard State Farm agency is the one that I would recommend to anyone needing insurance of any kind! They have helped us with car and home claims and were available and prompt! Thanks to all of those that were there when we needed them!"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Bryce and the Jay Bernard State Farm agency provided you with prompt and helpful service for your car and home claims. Your support means a lot to us, and we're always here whenever you need assistance. Thanks again!"
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Matthew Honeycutt

September 10, 2025

5  out of  5
rating by Matthew Honeycutt
"Would highly recommend their office! Bryce did a great job helping us pick the right life policy for my family at an affordable cost. It is a relief to know your family is taken care of if something was to happen. Thank you!"
We responded:
"Thank you for your wonderful recommendation! We're so glad Bryce was able to help you find the right life policy to protect your family at an affordable cost. Knowing your loved ones are taken care of is truly important to us. We appreciate your trust and kind words! - Jay"
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Taylor Carnahan

September 10, 2025

5  out of  5
rating by Taylor Carnahan
"I have trusted Jay and his team for years with my insurance. There is nobody better!"
We responded:
"Thank you so much for your continued trust and loyalty! We're honored to have you as part of our family and are committed to providing the best service possible for years to come. - Jay"
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Nick Boyer

September 10, 2025

5  out of  5
rating by Nick Boyer
"This is the most helpful office in all of Conway!! Lexie went above and beyond to answer all my questions and was patient yet persistent in finding the policies that were right for me!! Simply not enough good words in the dictionary to properly describe this sweet young lady!!! Keep up the good work!! It is very clear that Jay's kind caring leadership has paid off. I've never spoke with any associate of this office that wasn't professional, kind, and helpful!!! NEEDS TO BE A 10 STAR OPTION"
We responded:
"Thank you so much for your incredibly kind and detailed review! We’re thrilled to hear that Lexie provided you with exceptional service and went above and beyond to find the right policies for you. Our team takes great pride in offering professional, caring, and helpful support, and your words truly validate our efforts. We’ll be sure to share your compliments with Lexie and the entire team. Your feedback inspires us to keep striving for excellence—thank you again for choosing our office. - Jay "
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Annette Shaffer

August 12, 2025

5  out of  5
rating by Annette Shaffer
"Very helpful"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Jay"
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Yolanda Adamson

August 7, 2025

5  out of  5
rating by Yolanda Adamson
"I would definitely give Deserae a five star. We switched auto and homeowner insurance about a year ago and saved on the average a $100 each month. Unfortunately accidents happen and we had to make an auto claim and everything was attended to in a timely matter and we never had to call to find out where we stood with the claim. I would highly recommend giving Deserae a call to see if she can save you money too."
We responded:
"Thank you so much for your wonderful review, Yolanda! We’re thrilled to hear that Deserae was able to help you save on your auto and homeowner insurance while providing excellent service throughout your claim process. Making things easy and transparent for our clients is very important to us. We truly appreciate your recommendation and are always here to help anyone looking to save money and get great coverage!"
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Amy McKinney

August 6, 2025

5  out of  5
rating by Amy McKinney
"We’ve been with Jay Bernard’s insurance crew for about 23 years and would recommend them to anyone. We’ve had a few accidents and insurance claims that were almost easy to navigate with them, including an accident in Canada which was handled so well! They know their stuff and work hard to make things easy."
We responded:
"Thank you so much for your incredible loyalty and kind words! We’re honored to have served you for the past 23 years. It means a lot to hear that we’ve been able to make the claims process smooth and manageable, even in challenging situations like your accident in Canada. Our team is committed to providing knowledgeable and dedicated service every step of the way. We truly appreciate your recommendation and look forward to continuing to support you for many years to come! - Jay "
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Kaylee Brown

August 6, 2025

5  out of  5
rating by Kaylee Brown
"Great service. Quick and easy switching to their car insurance and cutting our bill in half!"
We responded:
"Thanks so much for your positive feedback, Kaylee! We’re thrilled to hear that the transition to our team was smooth and easy for you. Welcome aboard—we’re excited to have you with us! - Jay"
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JoAnne Sherwood

August 6, 2025

5  out of  5
rating by JoAnne Sherwood
"Deserae, along with all of the other staff members, is extremely helpful and very polite at Jay Bernard’s office. They have been wonderful taking care of our insurance needs! I highly recommend them!"
We responded:
"We completely agree with you, JoAnne. We are incredibly happy to have Deserae on our team. She is always willing to help, exceptionally loyal, and has a wonderful personality. Her positive attitude and dedication truly make a difference every day. Thank you. - Jay"
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T. Johnston

August 6, 2025

5  out of  5
rating by T. Johnston
"I have yet to meet an employee here that didn’t go above and beyond for anything I needed. Would give 6 stars if I could !"
We responded:
"WOW! Thanks, Tiff, for your positive feedback. We really enjoy taking care of our policyholders. Enjoy your week. - Jay "
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Donna Berry

July 15, 2025

5  out of  5
rating by Donna Berry
""Lexie was great to work with. She answered all the questions that I had, and although I didn't make the move yet, I will. If you need insurance, go see or call her - she'll be quite helpful..."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lexie was able to assist you and answer all your questions. Whenever you're ready to make the move, she'll be here to help every step of the way. We appreciate your recommendation! - Jay"
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Andrea Dugger

July 10, 2025

5  out of  5
rating by Andrea Dugger
"I had the joy of working with Lexi when I was browsing State Farm for car insurance. She was very helpful and made sure I understood everything that was happening. She’s great and I couldn’t recommend her enough!"
We responded:
"Thank you so much, Andrea, for your kind words! We're thrilled to hear that Lexi provided you with excellent support and made the process clear and easy. We appreciate your recommendation and are here for you anytime! - Jay"