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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Annette Shaffer

Annette Shaffer

August 12, 2025

5  out of  5
rating by Annette Shaffer
"Very helpful"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Jay"
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Yolanda Adamson

August 7, 2025

5  out of  5
rating by Yolanda Adamson
"I would definitely give Deserae a five star. We switched auto and homeowner insurance about a year ago and saved on the average a $100 each month. Unfortunately accidents happen and we had to make an auto claim and everything was attended to in a timely matter and we never had to call to find out where we stood with the claim. I would highly recommend giving Deserae a call to see if she can save you money too."
We responded:
"Thank you so much for your wonderful review, Yolanda! We’re thrilled to hear that Deserae was able to help you save on your auto and homeowner insurance while providing excellent service throughout your claim process. Making things easy and transparent for our clients is very important to us. We truly appreciate your recommendation and are always here to help anyone looking to save money and get great coverage!"
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Amy McKinney

August 6, 2025

5  out of  5
rating by Amy McKinney
"We’ve been with Jay Bernard’s insurance crew for about 23 years and would recommend them to anyone. We’ve had a few accidents and insurance claims that were almost easy to navigate with them, including an accident in Canada which was handled so well! They know their stuff and work hard to make things easy."
We responded:
"Thank you so much for your incredible loyalty and kind words! We’re honored to have served you for the past 23 years. It means a lot to hear that we’ve been able to make the claims process smooth and manageable, even in challenging situations like your accident in Canada. Our team is committed to providing knowledgeable and dedicated service every step of the way. We truly appreciate your recommendation and look forward to continuing to support you for many years to come! - Jay "
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Kaylee Brown

August 6, 2025

5  out of  5
rating by Kaylee Brown
"Great service. Quick and easy switching to their car insurance and cutting our bill in half!"
We responded:
"Thanks so much for your positive feedback, Kaylee! We’re thrilled to hear that the transition to our team was smooth and easy for you. Welcome aboard—we’re excited to have you with us! - Jay"
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JoAnne Sherwood

August 6, 2025

5  out of  5
rating by JoAnne Sherwood
"Deserae, along with all of the other staff members, is extremely helpful and very polite at Jay Bernard’s office. They have been wonderful taking care of our insurance needs! I highly recommend them!"
We responded:
"We completely agree with you, JoAnne. We are incredibly happy to have Deserae on our team. She is always willing to help, exceptionally loyal, and has a wonderful personality. Her positive attitude and dedication truly make a difference every day. Thank you. - Jay"
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Tiff

August 6, 2025

5  out of  5
rating by Tiff
"I have yet to meet an employee here that didn’t go above and beyond for anything I needed. Would give 6 stars if I could !"
We responded:
"WOW! Thanks, Tiff, for your positive feedback. We really enjoy taking care of our policyholders. Enjoy your week. - Jay "
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Donna Berry

July 15, 2025

5  out of  5
rating by Donna Berry
""Lexie was great to work with. She answered all the questions that I had, and although I didn't make the move yet, I will. If you need insurance, go see or call her - she'll be quite helpful..."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lexie was able to assist you and answer all your questions. Whenever you're ready to make the move, she'll be here to help every step of the way. We appreciate your recommendation! - Jay"
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Andrea Dugger

July 10, 2025

5  out of  5
rating by Andrea Dugger
"I had the joy of working with Lexi when I was browsing State Farm for car insurance. She was very helpful and made sure I understood everything that was happening. She’s great and I couldn’t recommend her enough!"
We responded:
"Thank you so much, Andrea, for your kind words! We're thrilled to hear that Lexi provided you with excellent support and made the process clear and easy. We appreciate your recommendation and are here for you anytime! - Jay"
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Jo Campbell

July 10, 2025

5  out of  5
rating by Jo Campbell
"Lexie helped me change my home and Auto to Jay Bernard-State Farm. It was joy and comfort the way she explained my policies and answered all my questions. I left the office with a new friend, a great agent and excellent coverage."
We responded:
"Thank you for sharing your wonderful experience! We're so glad Lexie could provide you with clear explanations and exceptional service, making the process comfortable and enjoyable. It’s great to hear you found not only excellent coverage but also a new friend in Lexie. We appreciate your trust in Jay Bernard-State Farm!"
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Stacie

July 8, 2025

5  out of  5
rating by Stacie
"Lexie was great to work with. She answered all the questions that I had. I am so glad I have move over to State Farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lexie provided excellent support and answered all your questions. We're glad you chose State Farm and look forward to serving you in the future! - Jay"
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Savannah Washington

June 28, 2025

5  out of  5
rating by Savannah Washington
"Need insurance? Contact Jay Bernard State Farm. They’re hands down the best insurance company in town and their customer service is exceptional! 10/10 recommend!"
We responded:
"We’re honored by your positive feedback, Savannah! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Enjoy your weekend. - Jay "
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Alisa Quinn

June 19, 2025

5  out of  5
rating by Alisa Quinn
"I’ve had my Insurance here for several years. Gina does a great job welcoming all of the customers with a big smile and is so helpful . I couldn’t ask for a better place to have my Insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service with Gina and our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Ginny Hogue

June 17, 2025

5  out of  5
rating by Ginny Hogue
"The staff is so nice and helpful!! Jay is always there to help with questions we have!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Tiffany Stroud

June 17, 2025

5  out of  5
rating by Tiffany Stroud
"Jay has been our insurance guy for years. He has great knowledge of the business and has always provided us with with great service. Enjoy getting to talk to Gina when I call. She is very friendly, polite and directs my calls in a timely manner. Always great customer service."
We responded:
"Thank you for your kind words! We're thrilled to hear that we have been such a reliable insurance agency for you. It's wonderful that Gina adds to your experience with her friendly and efficient service. We appreciate your feedback and look forward to continuing to serve you! - Jay"
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Loran Ross

May 30, 2025

5  out of  5
rating by Loran Ross
"I have had the best experience with Chloe and know I will always go to her for any of my insurance needs! She has helped me with home, auto, life, and medical insurance, and always goes above and beyond to make sure I’m taken care of. Insurance is something that I, and I’m sure many people, dread, but I feel confident and comfortable knowing I can always call Chloe and get the best service. She is incredibly knowledgeable in all that she does and always shows that she really cares!"
We responded:
"Thanks, Loran, for your positive comments about Chloe. We agree with you; she's a great person and wonderful to have on our team. Enjoy this beautiful weather and have a great weekend! - Jay"
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Ashley Lorton

May 22, 2025

5  out of  5
rating by Ashley Lorton
"I had such a great experience working with Chloe! She helped me get set up with general liability insurance for my salon and made the whole process so smooth and stress-free. Chloe was incredibly thorough, answered all of my questions with patience, and went above and beyond to make sure I understood everything. Her customer service is exceptional and I truly felt like I was in good hands. Highly recommend working with her!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Chloe provided you with such a smooth and stress-free experience while setting up your general liability insurance Your recommendation means a lot to us, and we look forward to assisting you again in the future! - Jay"
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Jordan J

May 17, 2025

5  out of  5
rating by Jordan J
"Once you experience the exceptional customer service at Jay Bernard State Farm, you will never want to go elsewhere for your insurance needs. Jay Bernard State Farm is the rarest type of insurance agency: customer oriented and results-driven in the customer’s favor. The customer truly does come first, and unfortunately that’s not something that you see very often these days (I can say that from some not so great experiences with other insurance agencies). I also appreciate that if I call them needing information or advice, I get exactly that. They don’t try to sell me something that I don’t want or need. I have nothing but good things to say about everyone at Jay Bernard State Farm, but I do want to give shout outs to Jay and Chloe - I’d be lost in the insurance realm without them, and I appreciate them more than I can put into words!"
We responded:
"Thank you, Jordan, for your kind words about Chloe. We are so happy to have her on our team. Chloe is knowledgeable, extremely efficient, and truly cares about our policyholders. Thanks again for allowing our team to take care of you and your insurance needs. - Jay"
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ben hoyt

May 14, 2025

5  out of  5
rating by ben hoyt
"Chloe with Jay Bernard State Farm has been phenomenal! She responds quickly and has been a tremendous help."
We responded:
" Thank you, Ben, for your positive review! We truly appreciate your feedback. Chloe is incredibly knowledgeable, efficient, and exemplifies remarkable customer service. We are so fortunate to have her on our team, and it's wonderful to know that her efforts have made a positive impact on your experience."
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Carleigh Kimble

April 13, 2025

5  out of  5
rating by Carleigh Kimble
"I’ve just recently had to switch to my own policies and Lhear and Chloe help me with quotes, options and understanding what I was reading! They helped me make the best decision for my policies."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! - Jay"
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Brian Kelley

April 9, 2025

5  out of  5
rating by Brian Kelley
"I am a new customer to this office and State Farm Insurance! That have been great with anything that I need for my insurance!"
We responded:
"Welcome to our team, Brian. Thank you for the positive review as we are here to take care of you and your family. Enjoy your week. - Jay"
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Laine Rath

April 9, 2025

5  out of  5
rating by Laine Rath
"We had a great experience recently transferring our policy from a company that left Arkansas. They walked us through details and answered all of our questions. Lhear was friendly and knowledgeable. Thank you."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Lindsey Spencer

April 9, 2025

5  out of  5
rating by Lindsey Spencer
"I had a wonderful experience with State Farm! I reached out to Lhear for a quote and was immediately contacted with all the information needed!!! Highly recommend! ⭐️"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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David Goodall

March 15, 2025

5  out of  5
rating by David Goodall
"Very prompt at responding to issue at hand and doing what it is that needs taken care of."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Candy Farnsworth

March 13, 2025

5  out of  5
rating by Candy Farnsworth
"This office has always been very helpful and responsive to any problem I have had. And Jay takes a personal interest in the welfare of his customers Highly recommend"
We responded:
"Thanks, Candy, for your positive review. I'm so fortunate to have a knowledgeable and caring team. Thanks for being such a loyal policyholder. Enjoy your week and the sunshine. - Jay"
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Nancy Bobbin

March 3, 2025

5  out of  5
rating by Nancy Bobbin
"When we moved to Conway three years ago we were in search of a new State Farm agent. Jay came highly recommended. We moved all our insurance to his office and have been very happy! His staff is always very helpful and knowledgeable. I recently had need of filing claims on my personal articles policy and Kaitlyn was quick and efficient. I received my checks immediately. She's very pleasant to work with and very knowledgeable and efficient. I highly recommend Kaitlyn and Jay's team."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Kaitlyn. Providing exceptional service and support is our top priority, and it's great to know that our team has met your expectations. If you ever need anything in the future, don't hesitate to reach out. We truly appreciate your recommendation!"