State Farm® Insurance Agent Jay Bernard

"Recently moved all our cars, home, plup, and life insurance to Jay Bernard office. Working with Austin has been such a wonderful experience, his customer service is top notch. He has answered all of our questions, ran several options that I have requested; he has been beyond patient and made our policy changes extremely easy! I highly recommend his office and Austin!"

"My family has been with Jay at State Farm for well over a decade now. We have multiple families, each with home, car, and life insurance policies. We've been consistent customers, who've never missed our payments and my family has never filed a claim since we've been with State Farm. However, several months ago we had a water leak in our home. We had the problem identified and received a quote to have it fixed. $41,000 to fix everything correctly, but no worries, we've got insurance and a great relationship with them, right? Well, several weeks after we filed a claim (weeks without us having water at our house) we call to see where we are in the claims process, since we haven't heard from them and no inspector has called to schedule an appointment. We were told that the claim handler never submitted our claim, and we would have to start over with a new claim handler. Fast forward another week or two, instead of receiving any communication regarding establishing an appointment for a claims inspector to come out, we receive a letter saying that our claim is completely denied. Their reason, "there is no damage to the house". Even though our repair bill is $41,000, evidently there's no damage to the house? Especially when you never even had anyone come look? How is that possible? Needless to say, if you just need an insurance card and not necessarily the protection they are supposed to provide for your family, Jay's business is great. But if you actually need the protection you pay for, and not just the card they send you, I'd suggest you do what my family is doing and look somewhere else. This business took our money under false pretenses for decades and then left us hanging out to dry with a $41,000 bill when our family needed them the most."

"We are the owners of the Painted Goat and Pug flea markets here in Conway, which State Farm helped us get the best insurance coverage for our two locations. Jay and Alisa were professional, attentive and made us feel much more at ease with our business. I’d highly recommend them to anyone!"

"Have had insurance with State Farm over 20 years. Called today to cancel and was told I would have to come into their office in Conway (30 miles from my home) and sit down with the agent Jay. I told him I did not want to do that I just wanted to cancel it. He told me they wouldn’t cancel until I came in there and sat with him. As everyone already knows I was going to get a sales pitch and pressured to keep the insurance. I told him I would just call the home office. I did so and was treated great. The man on the phone apologized and said that is not the way it is to be done. He quickly cancelled the policy and removed my auto draft from the system. Be aware, all great until you go to cancel."