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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mark Williams

Mark Williams

July 29, 2024

5  out of  5
rating by Mark Williams
"Chloe did a great job getting my real estate client insured at the last minute! Jay and his crew at Jay Bernard State Farm always does a great job!"
We responded:
"Thanks Mark for your positive comments about Chloe. We are so proud to have her on our team and the opportunity to take care of you and your clients insurance needs. Enjoy your week. - Jay "
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Caylin Hallman

June 10, 2024

5  out of  5
rating by Caylin Hallman
"Chloe is fantastic and very helpful. State Farm offered home and auto insurance that has better coverage AND a better price than my current insurance provider. Highly recommend!"
We responded:
"Wow! Thanks, Caylin, for your positive comments about Chloe. We also agree that she is fantastic. Thank you for allowing us to take care of you. Enjoy your weekend. - Jay"
Profile photo of Richard Warnock

Richard Warnock

June 3, 2024

1  out of  5
rating by Richard Warnock
"Had a bad experience with another insurance company and switched to state farm and was completely transparent about what had happened and what I needed. I was told by the agent that wrote my policy it would all be no problem for future claims. I submitted a claim several months later and was then told they would not cover my claim because of damage done to my property before I was their customer."
We responded:
"Thank you for taking the time to provide a Google review. I want to personally express my gratitude for your feedback. I will reach out to you directly to address your concerns and provide further clarification. Unfortunately, as per our policy, we are unable to cover any damages that occurred prior to your enrollment with State Farm a few months ago. I understand that this may be disappointing, but please know that I am here to assist you in any way I can. Thank you again for your review, and I look forward to speaking with you soon. - Jay"
Profile photo of Teresa Turney

Teresa Turney

May 12, 2024

5  out of  5
rating by Teresa Turney
"I've been with Jay for 25 years. His staff is great."
We responded:
"Hi Teresa. Thank you for being such a loyal customer to State Farm and our team for over 25 years. We truly enjoy take care of you and your insurance needs. I have to agree with you, our staff is really special. Thank you and enjoy your week. "
Profile photo of Laura S t e v e n s

Laura S t e v e n s

March 28, 2024

5  out of  5
rating by Laura S t e v e n s
"These people are the best insurance company in Arkansas!"
We responded:
"Thank you, Laura for the 5 Star review. I'm so proud of our team and their willingness to help our customers. - Jay. "
Profile photo of M. Grinder

M. Grinder

February 27, 2024

5  out of  5
rating by M. Grinder
"Had insurance all ready when they contacted me but come to find out , they were cheaper for the same policy coverage and didn't cost me a startup fee. Thank you to Chloe for contacting me !!!"
We responded:
"Thank you for the 5 Star rating. We are so happy to be able to take care of you and your insurance needs. Thanks for being on our team. Enjoy your week. - Jay "
Profile photo of Michael Flaherty

Michael Flaherty

January 2, 2024

1  out of  5
rating by Michael Flaherty
"They are great until you need something. Don't keep paying for Jay's over the top office space. Go to progressive. Avoid this place at all cost."
We responded:
"Michael, thank you for the opportunity to respond to your review. My staff and I strive each day to provide quality service to all of our policyholders. As we discussed, your insurance premium has no impact on our office decor. We try our best to have a clean and professional office for you and all of our policyholders. We wish you all the best. "
Profile photo of JoJo Fox

JoJo Fox

June 20, 2023

5  out of  5
rating by JoJo Fox
"Very nice gift shop, very informative museum. Very clean and well presented. It is $10 a person but decent discount for veterans, enlisted and seniors. This is the 3rd time I've been here and enjoyed it every time"
Profile photo of Caroline Whitaker

Caroline Whitaker

June 18, 2023

5  out of  5
rating by Caroline Whitaker
"Insurance"
We responded:
"Thank you, Caroline, for your positive review. We truly appreciate taking care of you and your family. Enjoy your week. - Jay"
Profile photo of Dillon Rasco

Dillon Rasco

June 11, 2023

5  out of  5
rating by Dillon Rasco
"Best service!!!"
Profile photo of Amber Poland

Amber Poland

March 9, 2023

5  out of  5
rating by Amber Poland
"Great service very professional helped me save alot on the coverage I needed. Highly recommend!"
We responded:
"Hi Amber. We're so glad to have you on the team. Thanks for your positive review and enjoy your weekend. - Jay"
Profile photo of Amie Rudd

Amie Rudd

December 17, 2022

5  out of  5
rating by Amie Rudd
"Over 20 years with this team of individuals. Excellent service. Always taking care of me. Super helpful when I need them. Thanks guys"
We responded:
"Amie, thanks for your kind words and your loyalty with State Farm. I'm so proud of our team and their desire to serve our "little community". Merry Christmas. - Jay "
Profile photo of amanda beene

amanda beene

December 7, 2022

5  out of  5
rating by amanda beene
"Recently moved all our cars, home, plup, and life insurance to Jay Bernard office. Working with Austin has been such a wonderful experience, his customer service is top notch. He has answered all of our questions, ran several options that I have requested; he has been beyond patient and made our policy changes extremely easy! I highly recommend his office and Austin!"
We responded:
"Thanks Amanda for your kind words. We are so proud of Austin and his dedication to help clients in such a professional manner. Glad to have you, Chad, and your family on our team. - Jay"
Profile photo of Ryan Mize

Ryan Mize

November 23, 2022

1  out of  5
rating by Ryan Mize
"My family has been with Jay at State Farm for well over a decade now. We have multiple families, each with home, car, and life insurance policies. We've been consistent customers, who've never missed our payments and my family has never filed a claim since we've been with State Farm. However, several months ago we had a water leak in our home. We had the problem identified and received a quote to have it fixed. $41,000 to fix everything correctly, but no worries, we've got insurance and a great relationship with them, right? Well, several weeks after we filed a claim (weeks without us having water at our house) we call to see where we are in the claims process, since we haven't heard from them and no inspector has called to schedule an appointment. We were told that the claim handler never submitted our claim, and we would have to start over with a new claim handler. Fast forward another week or two, instead of receiving any communication regarding establishing an appointment for a claims inspector to come out, we receive a letter saying that our claim is completely denied. Their reason, "there is no damage to the house". Even though our repair bill is $41,000, evidently there's no damage to the house? Especially when you never even had anyone come look? How is that possible? Needless to say, if you just need an insurance card and not necessarily the protection they are supposed to provide for your family, Jay's business is great. But if you actually need the protection you pay for, and not just the card they send you, I'd suggest you do what my family is doing and look somewhere else. This business took our money under false pretenses for decades and then left us hanging out to dry with a $41,000 bill when our family needed them the most."
Profile photo of Patricia L

Patricia L

October 8, 2022

5  out of  5
rating by Patricia L
"Hands down the best state farm place of business the ladies are on top of it and everyone there knows there stuff. Anyone of them can help you in your worst situation Jay Bernard is the state farm Goat 🐐 Go there you won't be let down Thanks Jay B"
We responded:
"Thanks Patricia for your positive rating. We truly appreciate your support of our team and a small business owner. Thank you."
Profile photo of Jennifer DeForest

Jennifer DeForest

September 14, 2022

5  out of  5
rating by Jennifer DeForest
"Best insurance company in conway"
We responded:
"Thanks Jennifer for your positive comments. I'm so proud of our team and their passion to help others. Enjoy your weekend. - Jay"
Profile photo of Debbie Berkner

Debbie Berkner

September 13, 2022

5  out of  5
rating by Debbie Berkner
"They were prompt with my claim and very easy to work with."
We responded:
"Thank you Debbie for allowing us to take care of you. I'm glad you're pleased with our claim service. Enjoy the beautiful weather. - Jay"
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R S

May 10, 2022

1  out of  5
rating by R S
"Agent did not follow thru charged me for service I did not recieve."
We responded:
"Thank you for your review; however, I can not find you in our agency. I would like to personally listen to your concern, research, and provide a reply. Please call me at 501.329.6827. Thank you. Jay"
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anthony jones

October 18, 2021

5  out of  5
rating by anthony jones
"Great place for insurance. Awesome, great and friendly staff."
We responded:
"Thanks so much Anthony for the positive review. Enjoy the great weather! - Jay"
Profile photo of Teresa Allen

Teresa Allen

September 19, 2021

5  out of  5
rating by Teresa Allen
"Love this place, they are always so friendly and helpful! 2 thumbs up & 5 stars 🙂"
We responded:
"Wow! Thanks Teresa for the positive comments. We love taking care of our customers."
Profile photo of Clara Dreamer

Clara Dreamer

September 5, 2021

5  out of  5
rating by Clara Dreamer
"Wonderful place to get insurance. Very nice people"
We responded:
"Thanks Clara, for your positive comments about our team. - Jay"
Profile photo of Kay Peterson

Kay Peterson

August 28, 2021

5  out of  5
rating by Kay Peterson
"Wonderful service"
We responded:
"Thanks Kay for your comment. I'm so proud of our customer care team and the service they provide. Enjoy your weekend."
Profile photo of Rose Sontag

Rose Sontag

August 23, 2021

4  out of  5
rating by Rose Sontag
"Had a accident and state farm was the insurance company for them. They paid all my bills and settled with me without any problems."
We responded:
"Hi Rose. I'm so glad you weren't injured in the recent auto accident. Thanks for allowing us to take care of you. - Jay"
Profile photo of Bobby Bradford

Bobby Bradford

July 16, 2021

5  out of  5
rating by Bobby Bradford
"The best, Dawn is so cool, fire I guess they say now. Most polite and kind person ever."
We responded:
"Hey Bobby. Thanks for your positive comments about Dawn. We totally agree, she's both "Cool and Fire" and glad she's on our team. Thanks and enjoy your weekend. - Jay"
Profile photo of Kim Isfalt

Kim Isfalt

June 30, 2021

5  out of  5
rating by Kim Isfalt
"They're always so friendly and quick to help if we need any assistance at all. We are very happy with them."
We responded:
"Hi Kim. Thanks for your positive note about the team. Enjoy your Fourth of July holiday weekend. - Jay"