State Farm® Insurance Agent Jay Bernard

"My family has been with Jay at State Farm for well over a decade now. We have multiple families, each with home, car, and life insurance policies. We've been consistent customers, who've never missed our payments and my family has never filed a claim since we've been with State Farm. However, several months ago we had a water leak in our home. We had the problem identified and received a quote to have it fixed. $41,000 to fix everything correctly, but no worries, we've got insurance and a great relationship with them, right? Well, several weeks after we filed a claim (weeks without us having water at our house) we call to see where we are in the claims process, since we haven't heard from them and no inspector has called to schedule an appointment. We were told that the claim handler never submitted our claim, and we would have to start over with a new claim handler. Fast forward another week or two, instead of receiving any communication regarding establishing an appointment for a claims inspector to come out, we receive a letter saying that our claim is completely denied. Their reason, "there is no damage to the house". Even though our repair bill is $41,000, evidently there's no damage to the house? Especially when you never even had anyone come look? How is that possible? Needless to say, if you just need an insurance card and not necessarily the protection they are supposed to provide for your family, Jay's business is great. But if you actually need the protection you pay for, and not just the card they send you, I'd suggest you do what my family is doing and look somewhere else. This business took our money under false pretenses for decades and then left us hanging out to dry with a $41,000 bill when our family needed them the most."

"We are the owners of the Painted Goat and Pug flea markets here in Conway, which State Farm helped us get the best insurance coverage for our two locations. Jay and Alisa were professional, attentive and made us feel much more at ease with our business. I’d highly recommend them to anyone!"

"Have had insurance with State Farm over 20 years. Called today to cancel and was told I would have to come into their office in Conway (30 miles from my home) and sit down with the agent Jay. I told him I did not want to do that I just wanted to cancel it. He told me they wouldn’t cancel until I came in there and sat with him. As everyone already knows I was going to get a sales pitch and pressured to keep the insurance. I told him I would just call the home office. I did so and was treated great. The man on the phone apologized and said that is not the way it is to be done. He quickly cancelled the policy and removed my auto draft from the system. Be aware, all great until you go to cancel."

"My experience with this agent has not been the best. I bought a new vehicle so needed to update my insured vehicle, I provided vin and everything to get the exact quote was told would be 190, come to find out when I called in to add yet a second vehicle my premium on the 1st vehicle was actually $30 higher. $30 is $30, I don’t like being lied too. Needless to say I’m looking at transferring back to my previous agent because this is not how you should treat your customers whatsoever. Agents I’ve dealt have poor attitudes toward us and seem as if they don’t care to lose your business you’re just a number."

"Jay and his team have been taking care of my personal and business assets for almost 6 years. In that time, they've been very relational and professional. They always communicate with me quickly and kindly, even when I need a change to my policy or information quickly. I've really enjoyed working with them and cannot recommend them enough."