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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brittney McBride

Brittney McBride

April 30, 2026

5  out of  5
rating by Brittney McBride
"Gina is always extremely friendly and professional, she makes you feel very comfortable while talking about any questions you may have and puts you at ease! She is a great asset to the State Farm team!!"
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Dina Becton

April 29, 2026

5  out of  5
rating by Dina Becton
"Prompt service, explaining things and beginners professional. Gina and Dawn are great to deal with"
We responded:
"Hi Dina! Thanks so much for sharing your experience. We’re happy to hear you felt supported from the start—prompt service, clear explanations, and a professional approach that works well for beginners. Gina and Dawn are wonderful to work with, and we’ll make sure they see your review. We appreciate you! - Jay"
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Kathy Lewis

April 24, 2026

5  out of  5
rating by Kathy Lewis
"We have had our insurance with State Farm and Jay Bernard for several years now and are very pleased with the service provided us. When a hail storm hit and damaged our roof, State Farm paid for a new roof. I accidently hit something on the interstate coming home from work and it damage the passenger door to my car and State Farm paid for it to be fixed. They were very nice and understanding. We really like the fact his office in here in Conway and if we need him we can simply drive over to the office and meet face-to-face with him or another employee."
We responded:
"Hi Kathy. Thank you so much for the kind review! We’re truly glad to hear our team has been able to help you through both the hail damage to your roof and the car repair after the interstate incident. We appreciate your trust over the years, and we’re especially happy that having our Conway office nearby has made it easy for you to stop in and meet with us face-to-face whenever you need anything. Thanks again for your feedback—we’re grateful for you! - Jay"
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Marianne Welch

April 23, 2026

5  out of  5
rating by Marianne Welch
"Jay Bernard and his staff are beyond the highest quality. My claim was handled quickly and with the utmost care….as if it was their own home. I have used this agency for years and they have come through for me 100% every time."
We responded:
"Thanks so much for the kind words, Marianne. We're glad to keep the promise and process your claim in a prompt manner. Thanks again for being so loyal to our team. Enjoy your week. - Jay "
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William Goodwin

April 9, 2026

5  out of  5
rating by William Goodwin
"Great customer service! Gina is the best at handling everything. Always a great experience dealing with the Jay Bernard Agency."
We responded:
"Hi Bill. Thank you so much for your kind words! We're thrilled to hear that Gina, and our entire team consistently provides you with a great experience. We truly appreciate your support and look forward to assisting you again in the future! - Jay"
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Andy stanton

April 9, 2026

1  out of  5
rating by Andy stanton
"Don't, folks...just don't. They want your $, but don't earn you as a customer. You're just a risk assessment to them, a paycheck. They will not earn your business when something unfortunate happens to you. The list of friends and family throwing 5 stars here have not been earned. When the storm hits their place, when the denials and delays happen, when the low balling and grappling for pennies begins, when they drop you flat, that unearned perception will change. Make informed decisions with your hard earned money. You're being sold a bag of air. Don't buy it."
We responded:
"Andy, I totally understand how frustrated and disappointed you are with State Farm. However, you and I talked about the numerous claims that were submitted and State Farm's reason for choosing not to renew your policy. I'm always available to answer any and all your questions. Thanks again, Jay."
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Carleigh Kimble

March 13, 2026

5  out of  5
rating by Carleigh Kimble
"I’ve just recently had to switch to my own policies and Lhear and Chloe help me with quotes, options and understanding what I was reading! They helped me make the best decision for my policies."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! - Jay"
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Coty Wilcox

March 13, 2026

5  out of  5
rating by Coty Wilcox
"Lhear was extremely helpful when helping me pick out a new policy and plan!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lhear was able to assist you in finding the perfect policy and plan. Enjoy your weekend. - Jay"
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TJ Tapley

March 13, 2026

5  out of  5
rating by TJ Tapley
"Lhear was great and saved us tons of money on our insurance."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Lhear was able to save you a lot on your insurance. We appreciate your trust and are here if you need any further assistance! - Jay"
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Alex Wilcox

March 13, 2026

5  out of  5
rating by Alex Wilcox
"Lhear is the best!!! I have called her about my bill and adding vehicles to my policy and she has always been very polite and professional. I would highly recommend."
We responded:
"Thank you so much for your kind words and recommendation! We're delighted to hear that Lhear has provided you with polite and professional service. We truly appreciate your support and are always here to help with anything you need! - Jay"
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Lainye Tapley

March 12, 2026

5  out of  5
rating by Lainye Tapley
"Lhear has been great getting all the information we needed when we bought a new to us car. Highly recommend!"
We responded:
"Thank you for your wonderful review! We're glad to hear that Lhear was able to provide all the information you needed for your new car. We appreciate your recommendation and are here whenever you need us! Enjoy your new car. - Jay"
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Lexi Crull

February 27, 2026

5  out of  5
rating by Lexi Crull
"Highly recommend! Chloe's professionalism and kindness is unmatched. Always there for me when I have any questions or concerns about my policy."
We responded:
"Thanks for your positive comments about Chloe. We completely agree with you and are so excited to have her on our team. Wishing you a wonderful weekend! - Jay"
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Hayden

February 26, 2026

5  out of  5
rating by Hayden
"Any issues I have with insurance or things that need to get done are all handled quickly and competently by my agent Chloe Id recommended state farm to people I know"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Chloe has been able to assist you quickly and competently. Your recommendation means a lot to us. - Jay"
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Laken H

February 24, 2026

5  out of  5
rating by Laken H
"This office is very quick and professional with everything they do! Highly recommend."
We responded:
"Thank you so much for your kind words, Laken! We’re thrilled to hear you had a quick and professional experience with us. Your recommendation means a lot, and we look forward to serving you again! - Jay"
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Karl Wawak

February 23, 2026

5  out of  5
rating by Karl Wawak
"I was involved in a wreck that was extremely complicated. Jay and his staff listened to me and assisted me in comprehending how insurance works. He explained the difference between insurance and the law in a detailed manner. The communication received from his office was exceptional. The office is highly recommended for those with State Farm Insurance, as everyone I spoke to was very helpful. Their ability to listen to you when you have a problem is impressive. However, I was dissatisfied with the outcome. The results are something I am willing to accept."
We responded:
"Thank you for taking the time to share your experience. We're glad to hear that our team were able to provide clear explanations and exceptional communication throughout your case. We understand how complex and challenging these situations can be, and we appreciate your recognition of our efforts to listen and assist you. While we're sorry the outcome wasn’t what you had hoped for, we respect your acceptance and are here to support you with any future needs. Thank you again for recommending our office. - Jay"
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Kristine Gilden

February 12, 2026

5  out of  5
rating by Kristine Gilden
"Working with Chloe Willis has been an outstanding experience from start to finish. Her communication is exceptional — she is prompt, clear, and consistently goes above and beyond to make sure every question is answered. Chloe took the time to thoroughly explain each policy in detail, making the entire process easy to understand and completely stress‑free. Her professionalism, patience, and genuine commitment to helping her clients truly set her apart. I’m grateful to have her as my insurance agent and highly recommend her to anyone looking for knowledgeable, reliable, and top‑tier service."
We responded:
"Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that Chloe Willis provided you with exceptional service and made the insurance process smooth and stress-free. She truly is dedicated to her clients and goes above and beyond to ensure every question is answered and every detail is clear. Your recommendation means a lot to us, and we’re grateful to have you as a valued client. If you ever need anything else, please don’t hesitate to reach out! - Jay"
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thia stocker

January 20, 2026

5  out of  5
rating by thia stocker
"Misty is the best she is alway willing to go the extra mile for her customers. She is so kind and patience she alway answers my questions. I appreciate her so much."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Misty consistently goes the extra mile and provides such patient and helpful service. We truly appreciate your feedback and will be sure to share it with her. Your satisfaction means a lot to us! - Jay "
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candice cresswell

January 14, 2026

5  out of  5
rating by candice cresswell
"Misty is so amazing! She is very helpful and always willing to go there extra mile!"
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Morgan W

January 9, 2026

1  out of  5
rating by Morgan W
"Owner of the company is pretty shady. Don't trust this guy. He will take your money. Now constantly harasses me with emails even though I have asked them to stop."
We responded:
"Thank you for your post, Morgan. We just wanted to inform you that your policy was in a non-pay cancellation status. We have changed your account to reflect no further communication will be sent to you. Thank you. "
Profile photo of Ann Duke

Ann Duke

January 7, 2026

5  out of  5
rating by Ann Duke
"Misty Cain is an exceptional agent always available and reaches out when I need her she's friendly always knowledgeable and answers my questions she's very professional I'm extremely happy she's my agent for your personal needs or business needs ask for Misty Cain"
We responded:
"Hi Ann. Thanks so much for your positive rating. Our team truly strives to provide the best customer service and price for your auto, home and life insurance needs. Have a wonderful week. - Jay"
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Ginger Harrison

January 5, 2026

5  out of  5
rating by Ginger Harrison
"Misty Cain is the reason I am at State Farm. She is very accurate and takes good care of me. I would recommend her to anyone"
We responded:
"Thank you, Ginger, for your positive review of Misty. We have to agree she is one of the BEST in the insurance business. I appreciate your many years of being so loyal with our team. Enjoy your week. - Jay"
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Lindsay Hollingsworth

December 23, 2025

5  out of  5
rating by Lindsay Hollingsworth
"Such a great company with great people! Dawn Brown is amazing and so easy to work with!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Dawn Brown made your experience easy and enjoyable. We truly appreciate your kind words and look forward to assisting you again in the future! - Jay"
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Brooklyn Davis

December 23, 2025

5  out of  5
rating by Brooklyn Davis
"Dawn was a pleasure to work with. She helped us get great rates on our car insurance and homeowners!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Dawn provided excellent service and helped you secure great rates on your car and homeowners insurance. We'll be sure to share your feedback with her! If you need any further assistance, feel free to reach out. - Jay"
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andrea neville

December 10, 2025

5  out of  5
rating by andrea neville
"I would highly recommend asking for Dawn. She helped set up a life insurance policy for 20 years with a locked in monthly price for 20 years at a VERY low rate. (Ridiculously low and the younger you are when you get one the better) Get a life insurance policy now before you have a health condition that possibly disqualifies you and protect your family!"
We responded:
"Thank you so much for sharing your experience and recommending Dawn! It’s reassuring to hear about the benefits of locking in a low rate early on. Protecting your family with the right life insurance is definitely important, and your advice is timely. We appreciate your insight! Merry Christmas to you and your family. - Jay "
Profile photo of Rob Denning, MBA

Rob Denning, MBA

December 10, 2025

5  out of  5
rating by Rob Denning, MBA
"Very professional and friendly staff with excellent service and support."
We responded:
"Thanks for your positive review, Rob. I'm so fortunate to have a professional and caring staff. Thanks again for taking the time to acknowledge our team. Merry Christmas to you and your family. - Jay "