
State Farm® Insurance Agent Jay Bernard
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Savannah Washington
June 28, 2025
"Need insurance? Contact Jay Bernard State Farm. They’re hands down the best insurance company in town and their customer service is exceptional! 10/10 recommend!"
"We’re honored by your positive feedback, Savannah! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Enjoy your weekend. - Jay "
Hill Family
June 27, 2025
"Amazing Staff and an humble leader who diligently takes care of their people. Grateful for the opportunity to see this agency thrive!"
"Thank you so much for your kind words! We’re truly grateful for your support and are proud to have a team committed to our policyholders. Enjoy your weekend! - Jay "
Alisa Quinn
June 19, 2025
"I’ve had my Insurance here for several years. Gina does a great job welcoming all of the customers with a big smile and is so helpful . I couldn’t ask for a better place to have my Insurance."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service with Gina and our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Ginny Hogue
June 17, 2025
"The staff is so nice and helpful!! Jay is always there to help with questions we have!!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Tiffany Stroud
June 17, 2025
"Jay has been our insurance guy for years. He has great knowledge of the business and has always provided us with with great service. Enjoy getting to talk to Gina when I call. She is very friendly, polite and directs my calls in a timely manner. Always great customer service."
"Thank you for your kind words! We're thrilled to hear that we have been such a reliable insurance agency for you. It's wonderful that Gina adds to your experience with her friendly and efficient service. We appreciate your feedback and look forward to continuing to serve you! - Jay"
Loran Ross
May 30, 2025
"I have had the best experience with Chloe and know I will always go to her for any of my insurance needs! She has helped me with home, auto, life, and medical insurance, and always goes above and beyond to make sure I’m taken care of. Insurance is something that I, and I’m sure many people, dread, but I feel confident and comfortable knowing I can always call Chloe and get the best service. She is incredibly knowledgeable in all that she does and always shows that she really cares!"
"Thanks, Loran, for your positive comments about Chloe. We agree with you; she's a great person and wonderful to have on our team. Enjoy this beautiful weather and have a great weekend! - Jay"
Ashley Lorton
May 22, 2025
"I had such a great experience working with Chloe! She helped me get set up with general liability insurance for my salon and made the whole process so smooth and stress-free. Chloe was incredibly thorough, answered all of my questions with patience, and went above and beyond to make sure I understood everything. Her customer service is exceptional and I truly felt like I was in good hands. Highly recommend working with her!"
"Thank you so much for your kind words! We're thrilled to hear that Chloe provided you with such a smooth and stress-free experience while setting up your general liability insurance Your recommendation means a lot to us, and we look forward to assisting you again in the future! - Jay"
Jordan J
May 17, 2025
"Once you experience the exceptional customer service at Jay Bernard State Farm, you will never want to go elsewhere for your insurance needs. Jay Bernard State Farm is the rarest type of insurance agency: customer oriented and results-driven in the customer’s favor. The customer truly does come first, and unfortunately that’s not something that you see very often these days (I can say that from some not so great experiences with other insurance agencies). I also appreciate that if I call them needing information or advice, I get exactly that. They don’t try to sell me something that I don’t want or need. I have nothing but good things to say about everyone at Jay Bernard State Farm, but I do want to give shout outs to Jay and Chloe - I’d be lost in the insurance realm without them, and I appreciate them more than I can put into words!"
"Thank you, Jordan, for your kind words about Chloe. We are so happy to have her on our team. Chloe is knowledgeable, extremely efficient, and truly cares about our policyholders. Thanks again for allowing our team to take care of you and your insurance needs. - Jay"
ben hoyt
May 14, 2025
"Chloe with Jay Bernard State Farm has been phenomenal! She responds quickly and has been a tremendous help."
" Thank you, Ben, for your positive review! We truly appreciate your feedback. Chloe is incredibly knowledgeable, efficient, and exemplifies remarkable customer service. We are so fortunate to have her on our team, and it's wonderful to know that her efforts have made a positive impact on your experience."
Carleigh Kimble
April 13, 2025
"I’ve just recently had to switch to my own policies and Lhear and Chloe help me with quotes, options and understanding what I was reading! They helped me make the best decision for my policies."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! - Jay"
Brian Kelley
April 9, 2025
"I am a new customer to this office and State Farm Insurance! That have been great with anything that I need for my insurance!"
"Welcome to our team, Brian. Thank you for the positive review as we are here to take care of you and your family. Enjoy your week. - Jay"
Laine Rath
April 9, 2025
"We had a great experience recently transferring our policy from a company that left Arkansas. They walked us through details and answered all of our questions. Lhear was friendly and knowledgeable. Thank you."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Lindsey Spencer
April 9, 2025
"I had a wonderful experience with State Farm! I reached out to Lhear for a quote and was immediately contacted with all the information needed!!! Highly recommend! ⭐️"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
David Goodall
March 15, 2025
"Very prompt at responding to issue at hand and doing what it is that needs taken care of."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Candy Farnsworth
March 13, 2025
"This office has always been very helpful and responsive to any problem I have had. And Jay takes a personal interest in the welfare of his customers Highly recommend"
"Thanks, Candy, for your positive review. I'm so fortunate to have a knowledgeable and caring team. Thanks for being such a loyal policyholder. Enjoy your week and the sunshine. - Jay"
Nancy Bobbin
March 3, 2025
"When we moved to Conway three years ago we were in search of a new State Farm agent. Jay came highly recommended. We moved all our insurance to his office and have been very happy! His staff is always very helpful and knowledgeable. I recently had need of filing claims on my personal articles policy and Kaitlyn was quick and efficient. I received my checks immediately. She's very pleasant to work with and very knowledgeable and efficient. I highly recommend Kaitlyn and Jay's team."
"Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Kaitlyn. Providing exceptional service and support is our top priority, and it's great to know that our team has met your expectations. If you ever need anything in the future, don't hesitate to reach out. We truly appreciate your recommendation!"
Rick B
March 3, 2025
"Jay Bernard and his staff have been outstanding to work with since we relocated to his agency nearly four years ago after moving here from another state. Kaitlyn Kirby our account service representative is very patient and knowledgeable and always is so helpful in meeting our needs. I would highly recommend them to assist in whatever your insurance needs may be."
"Thank you so much for your kind words! We are thrilled to hear that your experience with our team has been outstanding since you joined our agency. Kaitlyn truly embodies our commitment to providing excellent service, and we’re glad to know she has been able to assist you effectively. Your recommendation means a lot to us, and we look forward to continuing to meet your insurance needs in the future!"
Jordan Ester
February 28, 2025
"The Agents at State Farm are the best. Always checking in to make sure I don’t need anything and being very informative when I have questions."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Will Mathis
February 28, 2025
"Austin Norris is a fantastic agent and hard working individual. Highly recommend working with Austin as he helps you get the best deal and is always there when you need him!"
"We’re thankful for your feedback! We're so excited to have Austin on our team. If there is anything else we can do to help, please let us know! "
Evan Wilson
February 28, 2025
"Austin was very knowledgeable and helpful! Saved me hundreds on my home and auto insurance! I was able to roll those savings into a life policy to protect my family! Can’t thank him enough!"
"We’re thankful for your feedback, Evan! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Jackie New
February 28, 2025
"My husband and I live in Bentonville (nearly 3 hours from Conway). We had a recommendation from a close friend to check with this agency (Austin Norris, specifically) for our insurance needs. Our car insurance was sky high. I reached out to Austin and talked on the phone for a few days about quotes and decided it would be beneficial to meet him in person. From the moment we walked in the door, we were met with kind and friendly people who made us feel very welcomed. Our meeting with Austin was certainly not a disappointment. This young man is not only professional and very knowledgeable but a fine young man with a strong character and values. Not to mention that he presented us with car, rental and life insurance packages that will save us a great amount of money from our current policy (for the same coverage plus a little more) We certainly enjoyed meeting Jay Bernard, Agent, too….Obviously, a great leader of this office. If you are looking for insurance or would just like to get a comparison of your current policy and what this agency can offer, please do not hesitate to call them. As a proud new customer, I can’t recommend this State Farm agency enough. We highly trust them to take care of our current and future insurance needs. Thank you Austin and Jay!"
"I'm thrilled to hear about your positive experience with Austin Norris and our State Farm agency! It's wonderful to know that our friendly service and expert guidance helped you find insurance solutions that not only meet your needs but also save you money. Your recommendation speaks volumes about their professionalism and commitment to customer care, and I'm sure others will benefit from your insights! - Jay"
Tom Barlow
February 11, 2025
"As much as I really dislike insurance, State Farm has taken good care of us. Jay and his team represent their brand really well and give us a comforting peace of mind. Added bonus is to the newest members that really stands out and that is Austin, professional, detailed and very engaging makes for a great experience dealing with insurance. 👍🏼😉"
"We’re honored by your positive feedback and excited that Austin Norris is on our team. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Enjoy your week. - Jay"
Grant Risinger
February 3, 2025
"Excellent service! Austin made the whole process quick and easy. He was very knowledgeable, friendly, and helped me find the perfect coverage. Highly recommend!"
"We appreciate your review, Grant! We are delighted to know you had a great experience with Austin and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Enjoy the sunshine. - Jay"
C
January 20, 2025
"My experience with State Farm has been phenomenal. Our agent Misty Cain was excellent. Amazing prices, friendly, and very efficient. I had tried another location and was met with terrible customer service. It wasn’t until I was lead to this location that my mind had changed. I received quotes very quickly that I had been waiting on for MONTHS with a very detailed explanation. I will be recommending this location, and specifically Misty. Great experience!!!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Misty and our team; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Suzy Winder
January 7, 2025
"Misty Cain is just simply amazing very knowledgeable sweet kind all the things to know her is to love her. She will always be there for you and make sure your taken care of. If your looking for a agent that cares I call her 🩷"
"Thank you for your positive review, Suzy. We all agree, Misty is one of the BEST and so proud to have her on our team. Thanks for allowing State Farm and our agency to take care of you and your family. Enjoy your week and the coming snow. - Jay "