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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sherry

Sherry

October 2, 2025

5  out of  5
rating by Sherry
"Super friendly great service"
We responded:
"Thanks, Sherry, for your positive review. Wishing you the very best weekend. Enjoy the weather. - Jay "
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Sherry Brewer

October 2, 2025

5  out of  5
rating by Sherry Brewer
"Highly recommend. Best customer service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service. We truly appreciate your recommendation! - Jay"
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Tonja Fillippino

October 2, 2025

5  out of  5
rating by Tonja Fillippino
"I have had an excellent experience with Jay Bernard. Their customer service is friendly, professional, and always quick to respond. Any time I have had a question about my policy or needed assistance, they have been clear and thorough in their explanations. The claims process was straightforward and stress-free, and I felt supported every step of the way. It is rare to find an insurance company that truly puts its customers first, but they do just that. I feel confident and well taken care of knowing I am insured with them. Highly recommend!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that we provided you with friendly, professional, and responsive service. It's great to know that your questions were answered clearly and that the claims process was smooth and stress-free. We truly appreciate your recommendation and are honored to have your trust. Thanks, and enjoy your week. - Jay "
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Molly Parker

October 1, 2025

5  out of  5
rating by Molly Parker
"Jessica is the absolute best! Always extremely helpful with all of our policies! We couldn’t ask for a better agent!"
We responded:
"Thank you for your kind words, Molly. We're so happy to hear that Jessica has been helpful and supportive with all your policies. We’ll be sure to pass along your compliments to her. If you ever need anything else, please don’t hesitate to reach out!"
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Megan Brewer

October 1, 2025

5  out of  5
rating by Megan Brewer
"The people are amazing and have went above and beyond with helping me with everything I have needed! Especially Jessica, who has always went out of her way to make sure my stuff gets taken care of! I couldn’t ask for a better place to do business with!"
We responded:
"Thank you so much for your wonderful review, Megan. We're delighted to hear that Jessica went above and beyond to assist you. Your kind words mean a lot to us, and we're grateful to have you as a valued customer. If you ever need anything else, we're always here to help! - Jay"
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Jana Berry

September 19, 2025

5  out of  5
rating by Jana Berry
"Bryce and the Jay Barnard State Farm agency is the one that I would recommend to anyone needing insurance of any kind! They have helped us with car and home claims and were available and prompt! Thanks to all of those that were there when we needed them!"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Bryce and the Jay Bernard State Farm agency provided you with prompt and helpful service for your car and home claims. Your support means a lot to us, and we're always here whenever you need assistance. Thanks again!"
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Matthew Honeycutt

September 10, 2025

5  out of  5
rating by Matthew Honeycutt
"Would highly recommend their office! Bryce did a great job helping us pick the right life policy for my family at an affordable cost. It is a relief to know your family is taken care of if something was to happen. Thank you!"
We responded:
"Thank you for your wonderful recommendation! We're so glad Bryce was able to help you find the right life policy to protect your family at an affordable cost. Knowing your loved ones are taken care of is truly important to us. We appreciate your trust and kind words! - Jay"
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Taylor Carnahan

September 10, 2025

5  out of  5
rating by Taylor Carnahan
"I have trusted Jay and his team for years with my insurance. There is nobody better!"
We responded:
"Thank you so much for your continued trust and loyalty! We're honored to have you as part of our family and are committed to providing the best service possible for years to come. - Jay"
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Nick Boyer

September 10, 2025

5  out of  5
rating by Nick Boyer
"This is the most helpful office in all of Conway!! Lexie went above and beyond to answer all my questions and was patient yet persistent in finding the policies that were right for me!! Simply not enough good words in the dictionary to properly describe this sweet young lady!!! Keep up the good work!! It is very clear that Jay's kind caring leadership has paid off. I've never spoke with any associate of this office that wasn't professional, kind, and helpful!!! NEEDS TO BE A 10 STAR OPTION"
We responded:
"Thank you so much for your incredibly kind and detailed review! We’re thrilled to hear that Lexie provided you with exceptional service and went above and beyond to find the right policies for you. Our team takes great pride in offering professional, caring, and helpful support, and your words truly validate our efforts. We’ll be sure to share your compliments with Lexie and the entire team. Your feedback inspires us to keep striving for excellence—thank you again for choosing our office. - Jay "
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Annette Shaffer

August 12, 2025

5  out of  5
rating by Annette Shaffer
"Very helpful"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Jay"
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Yolanda Adamson

August 7, 2025

5  out of  5
rating by Yolanda Adamson
"I would definitely give Deserae a five star. We switched auto and homeowner insurance about a year ago and saved on the average a $100 each month. Unfortunately accidents happen and we had to make an auto claim and everything was attended to in a timely matter and we never had to call to find out where we stood with the claim. I would highly recommend giving Deserae a call to see if she can save you money too."
We responded:
"Thank you so much for your wonderful review, Yolanda! We’re thrilled to hear that Deserae was able to help you save on your auto and homeowner insurance while providing excellent service throughout your claim process. Making things easy and transparent for our clients is very important to us. We truly appreciate your recommendation and are always here to help anyone looking to save money and get great coverage!"
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Amy McKinney

August 6, 2025

5  out of  5
rating by Amy McKinney
"We’ve been with Jay Bernard’s insurance crew for about 23 years and would recommend them to anyone. We’ve had a few accidents and insurance claims that were almost easy to navigate with them, including an accident in Canada which was handled so well! They know their stuff and work hard to make things easy."
We responded:
"Thank you so much for your incredible loyalty and kind words! We’re honored to have served you for the past 23 years. It means a lot to hear that we’ve been able to make the claims process smooth and manageable, even in challenging situations like your accident in Canada. Our team is committed to providing knowledgeable and dedicated service every step of the way. We truly appreciate your recommendation and look forward to continuing to support you for many years to come! - Jay "
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Kaylee Brown

August 6, 2025

5  out of  5
rating by Kaylee Brown
"Great service. Quick and easy switching to their car insurance and cutting our bill in half!"
We responded:
"Thanks so much for your positive feedback, Kaylee! We’re thrilled to hear that the transition to our team was smooth and easy for you. Welcome aboard—we’re excited to have you with us! - Jay"
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JoAnne Sherwood

August 6, 2025

5  out of  5
rating by JoAnne Sherwood
"Deserae, along with all of the other staff members, is extremely helpful and very polite at Jay Bernard’s office. They have been wonderful taking care of our insurance needs! I highly recommend them!"
We responded:
"We completely agree with you, JoAnne. We are incredibly happy to have Deserae on our team. She is always willing to help, exceptionally loyal, and has a wonderful personality. Her positive attitude and dedication truly make a difference every day. Thank you. - Jay"
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T. Johnston

August 6, 2025

5  out of  5
rating by T. Johnston
"I have yet to meet an employee here that didn’t go above and beyond for anything I needed. Would give 6 stars if I could !"
We responded:
"WOW! Thanks, Tiff, for your positive feedback. We really enjoy taking care of our policyholders. Enjoy your week. - Jay "
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Donna Berry

July 15, 2025

5  out of  5
rating by Donna Berry
""Lexie was great to work with. She answered all the questions that I had, and although I didn't make the move yet, I will. If you need insurance, go see or call her - she'll be quite helpful..."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lexie was able to assist you and answer all your questions. Whenever you're ready to make the move, she'll be here to help every step of the way. We appreciate your recommendation! - Jay"
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Andrea Dugger

July 10, 2025

5  out of  5
rating by Andrea Dugger
"I had the joy of working with Lexi when I was browsing State Farm for car insurance. She was very helpful and made sure I understood everything that was happening. She’s great and I couldn’t recommend her enough!"
We responded:
"Thank you so much, Andrea, for your kind words! We're thrilled to hear that Lexi provided you with excellent support and made the process clear and easy. We appreciate your recommendation and are here for you anytime! - Jay"
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Jo Campbell

July 10, 2025

5  out of  5
rating by Jo Campbell
"Lexie helped me change my home and Auto to Jay Bernard-State Farm. It was joy and comfort the way she explained my policies and answered all my questions. I left the office with a new friend, a great agent and excellent coverage."
We responded:
"Thank you for sharing your wonderful experience! We're so glad Lexie could provide you with clear explanations and exceptional service, making the process comfortable and enjoyable. It’s great to hear you found not only excellent coverage but also a new friend in Lexie. We appreciate your trust in Jay Bernard-State Farm!"
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Stacie

July 8, 2025

5  out of  5
rating by Stacie
"Lexie was great to work with. She answered all the questions that I had. I am so glad I have move over to State Farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lexie provided excellent support and answered all your questions. We're glad you chose State Farm and look forward to serving you in the future! - Jay"
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Savannah Washington

June 28, 2025

5  out of  5
rating by Savannah Washington
"Need insurance? Contact Jay Bernard State Farm. They’re hands down the best insurance company in town and their customer service is exceptional! 10/10 recommend!"
We responded:
"We’re honored by your positive feedback, Savannah! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Enjoy your weekend. - Jay "
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Alisa Quinn

June 19, 2025

5  out of  5
rating by Alisa Quinn
"I’ve had my Insurance here for several years. Gina does a great job welcoming all of the customers with a big smile and is so helpful . I couldn’t ask for a better place to have my Insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service with Gina and our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Ginny Hogue

June 17, 2025

5  out of  5
rating by Ginny Hogue
"The staff is so nice and helpful!! Jay is always there to help with questions we have!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Tiffany Stroud

June 17, 2025

5  out of  5
rating by Tiffany Stroud
"Jay has been our insurance guy for years. He has great knowledge of the business and has always provided us with with great service. Enjoy getting to talk to Gina when I call. She is very friendly, polite and directs my calls in a timely manner. Always great customer service."
We responded:
"Thank you for your kind words! We're thrilled to hear that we have been such a reliable insurance agency for you. It's wonderful that Gina adds to your experience with her friendly and efficient service. We appreciate your feedback and look forward to continuing to serve you! - Jay"
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Loran Ross

May 30, 2025

5  out of  5
rating by Loran Ross
"I have had the best experience with Chloe and know I will always go to her for any of my insurance needs! She has helped me with home, auto, life, and medical insurance, and always goes above and beyond to make sure I’m taken care of. Insurance is something that I, and I’m sure many people, dread, but I feel confident and comfortable knowing I can always call Chloe and get the best service. She is incredibly knowledgeable in all that she does and always shows that she really cares!"
We responded:
"Thanks, Loran, for your positive comments about Chloe. We agree with you; she's a great person and wonderful to have on our team. Enjoy this beautiful weather and have a great weekend! - Jay"
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Ashley Lorton

May 22, 2025

5  out of  5
rating by Ashley Lorton
"I had such a great experience working with Chloe! She helped me get set up with general liability insurance for my salon and made the whole process so smooth and stress-free. Chloe was incredibly thorough, answered all of my questions with patience, and went above and beyond to make sure I understood everything. Her customer service is exceptional and I truly felt like I was in good hands. Highly recommend working with her!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Chloe provided you with such a smooth and stress-free experience while setting up your general liability insurance Your recommendation means a lot to us, and we look forward to assisting you again in the future! - Jay"